Terms and Conditions

TERMS and CONDITIONS

Welcome to MineralNaturals.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MineralNaturals.com’s relationship with you in relation to this website.

The term “MineralNaturals.com”, “Mineral Naturals” or “us” or “we”, refers to the owner of this website. The term “you” refers to the user or viewer of our website.

CUSTOMER SERVICE

For customer service and questions regarding your order please contact us at sales@mineralnaturals.com .

PayPal has been on the internet for a while now and this is our preferred way of payment. PayPal has been one of the most accepted ways to pay for purchases online. PayPal uses a very sophisticated fraud prevention system so your transactions are safe and protected.

Once you’ve clicked on the “CHECKOUT” button you’re taken to a secure server that uses Secure Socket Layer (SSL) advanced encryption technology within the PayPal system. Your credit card information is encrypted when it is transmitted and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send via the secure server. Your credit card information is not stored on the Mineral Naturals system.

If you don’t have a PayPal account, you will have that option once the “CHECKOUT” button takes you to the PayPal payment area. Once you’ve set up your account and payment has been made, your purchase will be shipped within 48 hours.

ORDERING

There is no minimum order. Orders will usually be shipped within 48 hours (excluding weekends & holidays).  We cannot however, guarantee a specific delivery day.  If you have questions regarding the timeliness of an order, please email us at sales@mineralnaturals.com .  After selecting your product, click on “ADD TO CART” to place the product in your Shopping Cart. Repeat this step for all the products you wish to purchase, and when you’re finished, click on “VIEW CART.” At this point you’ll be able to increase/decrease the quantities of each item selected or remove any unwanted items. After reviewing your order, click “Proceed to Checkout,” where you will be taken to the PayPal checkout area.   Returning customers may enter their email and password for speedy checkout.  New customers may select a password and the next time they order, their address information will automatically be filled in for speedy checkout.

FRAUDULENT ORDERS

Please provide the correct billing address for your purchases to ensure proper delivery of your product.  If the address does not match what you have in your PayPal account, we reserve the right to deny the purchase.  Orders over $500 will be subject to additional verification.  Please be advised that we collect IP addresses for orders placed on our website.

PROVIDING CORRECT ADDRESS INFORMATION

Please provide us with the correct address information being sure to include any apartment or suite numbers and whether the order is residential or commercial address.  Failure to provide us with correct address information may result in additional or higher shipping fees or the possible loss of your purchase.

ORDER CANCELLATION

If you have placed an order in error or you’ve changed your mind about ordering and would like to cancel your order, please contact us within 4 hours from the time of your order, otherwise your order will go through.

Refused or cancelled orders are subject to a 25% restocking fee and this will be deducted from the refund amount.

SHIPPING & HANDLING

Within the continental United States, “Regular” shipping is by USPS. You can choose to have your orders shipped by UPS or FedEx but you must contact us first. Please contact our sales team for rates. If your package needs additional insurance or a required signature due to its value, we reserve the right to charge the additional cost to you before the delivery. We will notify customers via email the shipping total should the additional cost be over $10 quoted by the shopping cart. We try to ship all orders after 48 hours of receipt, however we cannot guarantee this. If an order requires a communication or confirmation from a customer, order processing resumes after the communication was received.

ORDER TRACKING

When you place an order at MineralNaturals.com, you will receive an order confirmation via email.  Be sure to provide us with a valid email address and a phone number.  You will also receive a ship notification tracking number from UPS/USPS once your order has been shipped. Order status can be checked at the link on our site.

SALES TAX

MineralNaturals.com is required by law to collect sales tax on orders shipped to Washington, 9%.

BACKORDERS & OUT OF STOCK

If you order a product that goes out of stock, you will be notified by email.  You may email us if you wish to cancel your backorder.  Backorders are shipped automatically once the item returns to stock at no additional cost to you.  Most backorders are filled within 2 weeks.   Backorders are always shipped via ground method regardless of original shipping method of the order.

RETURN POLICY & GUARANTEE

All sales are final due to the nature of the products we sell. We will gladly replace any damaged or defective items immediately or refund your original purchase. We are unable to refund the shipping or handling charges.

PRIVACY

MineralNaturals.com is extremely serious about protecting your privacy. We will never sell, loan, rent, trade or give away your name, email or phone number or address to anyone. Any information we collect is solely for the purpose of enhancing your shopping experience and/or the website. We use email to communicate with you about your orders and to let you know about special product introductions, discounted sales on discontinued items and other MineralNaturals.com news when necessary.

PRODUCT COLORS

MineralNaturals.com wants you to enjoy the products you buy from us. Please keep in mind that color monitors display colors differently, so if you have concerns about your color choices, please email us. We’ll get back to you right away with information to help you select the best color.

PRODUCT SAMPLES

If you wish to order samples, we offer five samples of your choice for $5.00. We will be glad to send you a price on those items which interest you over the amount of 5.  All product prices are subject to change without notice.

USE OF THIS WEBSITE

Subject to the following terms of use:

The content of the pages of this website is for your general information and use only. The content and pricing is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the terms and conditions or permission from their respective owners.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without MineralNaturals.com’s prior written consent.

By using this site, or any information contained on the MineralNaturals.com website, you acknowledge and agree that the information is provided “as is”, and you hereby release and waive any and all claims against Mineral Naturals, its Sections, Branches, directors, officers, employees, members and agents, arising from or in connection with your use of this site. You also agree to defend, indemnify, and hold harmless Mineral Naturals.com from and against any and all claims, including costs and reasonable attorneys’ fees, arising from or in connection with your use of the site or your failure to abide by applicable law. In no event shall Mineral Naturals.com be liable to you or any third party for any direct, indirect, special, incidental, exemplary or consequential damages of any kind arising out of or in connection with your use of the website, however caused and on any theory of liability.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Washington State.